Sales Trainer Quality Analyst

Training Needs Assessment:

• Identify and assess current and future training needs.
  
• Understand the stakeholders needs and conduct Training Needs Analysis (TNA) and Training Needs Identification (TNI).
  

Training Design and Delivery:

• Conduct training for new hires on the organizations ongoing projects.
  
• Conduct effective training sessions on soft skills topics using a wide variety of training methods.
  
• Conduct voice and accent training sessions especially for the Telecalling team.
  
• Conducting weekly trainings for the teams every Friday.
  
• Organize Leadership Skill Building Workshops with leaders within the organization every 3 months.
  
• Organize one training every 20 days with a Subject Matter Expert (SME) simplifying technical jargon for fundraisers.
  
• Conduct a presentation skills and grooming workshop with upcoming Team Leaders every month.
  
• Provide training on new pitches (short stories) customized to the needs of all Fundraising teams every 3 months.
  
• Provide talking points on the latest updates in wildlife and climate change to Fundraising teams monthly.
  
• Conduct softskill trainings for all fundraising teams monthly.
  

Monitoring and Feedback:

• Call monitoring and audits for new hires and existing fundraisers.
  
• Provide feedback to fundraisers in a constructive manner to ensure continuous improvement.
  
• Conduct a oneday field visit with the F2F team to gauge donor engagement and listen to Telecalling team recordings to create needbased training every fortnight.
  
• Conduct quizzes and other activities upon completion of training topics.
  

Coordination and Reporting:

• Coordinate with internal stakeholders for all product/process updates and conduct product & process refreshers.
  
• Analyze training needs outcomes and course delivery metrics to produce reports for senior management.
  
• Draw an overall or individualized training and development plan that addresses the needs and expectations of employees and business.
  
• Assess training effectiveness to ensure incorporation of taught skills and techniques into employees work behavior.
  
• Provide a monthly and a quarterly Improvement Report based on product knowledge gained and the ability to communicate gained knowledge to potential donors.