Remote Service Desk - Level 2

About the Business

The Client is Australias largest privatelyowned telecommunications company rapidly growing our MSP business. Our head office is conveniently located in Sydneys CBD. We are currently seeking an experienced Level 2 Service Desk Engineer to join our team.

About the Role

As a Level 2 Service Desk Engineer you will support end users and their infrastructure. Your role is to provide remote support to clients. You will be primarily responsible for supporting clients Desktops VoIP Services Network Infrastructure and Mobile Devices. Additionally you will also assist in the configuration & administration of new customer deployments.

Requirements

Key Requirements:

• Experience in a fastpaced MSP environment and supporting diverse client environments.
  
• Strong problemsolving and communication skills.
  
• Proficient in Microsoft Windows Desktop administration and support.
  
• Proficient in Microsoft 365 administration.
  
• Experience with endpoint security software and cloud security practices.
  
• Basic networking experience.
  
• Exposure to MSP toolsets like RMM and PSA.
  
• Experience with Windows Server and Active Directory (desirable).
  
• Experience with Telecommunications services (desirable)
  
• Experience with Microsoft Intune/Endpoint Manager (desirable).
  
• Experience with macOS (desirable).
  
• Relevant industry certifications.
  

To be Successful in This Role You Will Have:

• The ability to effectively prioritize tasks in a highpressure environment.
  
• Ability to work under SLAs and escalation processes.
  
• The ability to work autonomously as part of a diverse team.
  
• Comfortable providing remote support.
  
• Strong adherence to processes and documentation standards.
  
• If you are a team player with a passion for technology and a commitment to delivering outstanding support we want to hear from you! For more information please apply and shortlisted candidates will be contacted.
  

Additional Job Details:

Setup and Location: Onsite

Work Schedule: 8:30 AM 5:30 PM 6:30 AM 3:30 PM PH time

Employment Type: Full Time

All interviews and other hiring requirements are done virtually or through video calls or emails.

About the Business The Client is Australia's largest privately-owned telecommunications company, rapidly growing our MSP business. Our head office is conveniently located in Sydney's CBD. We are currently seeking an experienced Level 2 Service Desk Engineer to join our team. About the Role As a Level 2 Service Desk Engineer, you will support end users and their infrastructure. Your role is to provide remote support to clients. You will be primarily responsible for supporting clients' Desktops, VoIP Services, Network Infrastructure, and Mobile Devices. Additionally, you will also assist in the configuration & administration of new customer deployments. Key Requirements: Experience in a fast-paced MSP environment and supporting diverse client environments. Strong problem-solving and communication skills. Proficient in Microsoft Windows Desktop administration and support. Proficient in Microsoft 365 administration. Experience with endpoint security software and cloud security practices. Basic networking experience. Exposure to MSP toolsets like RMM and PSA. Experience with Windows Server and Active Directory (desirable). Experience with Telecommunications services (desirable) Experience with Microsoft Intune/Endpoint Manager (desirable). Experience with macOS (desirable). Relevant industry certifications. To be Successful in This Role, You Will Have: The ability to effectively prioritize tasks in a high-pressure environment. Ability to work under SLAs and escalation processes. The ability to work autonomously as part of a diverse team. Comfortable providing remote support. Strong adherence to processes and documentation standards. If you are a team player with a passion for technology and a commitment to delivering outstanding support, we want to hear from you! For more information, please apply, and shortlisted candidates will be contacted. Additional Job Details: Set-up and Location: Onsite Work Schedule: 8:30 AM - 5:30 PM | 6:30 AM - 3:30 PM PH time Employment Type: Full Time All interviews and other hiring requirements are done virtually or through video calls or emails.