Service Coordinator

The Service Coordinator is responsible for scheduling service technicians coordinating work orders managing client communication and tracking multiple projects for an industrial equipment manufacturer. This role ensures smooth operations in service scheduling part coordination and customer support contributing to the overall efficiency and customer satisfaction.

Key Responsibilities:

1. Scheduling and Coordination:
   

   • Schedule and dispatch service technicians for maintenance repairs and installation jobs.
     
   • Coordinate work orders and ensure timely completion of service tasks.
     
   • Monitor technician schedules and adjust as needed to accommodate urgent requests or changes in priority.
     

2. Client Communication:
   

   • Maintain regular communication with clients to update them on the status of their service requests.
     
   • Handle incoming calls and emails providing excellent customer service and resolving any issues or concerns.
     
   • Coordinate with clients to ensure all necessary information is gathered before technicians are dispatched.
     

3. Project Management:
   

   • Track and manage multiple service projects simultaneously ensuring deadlines are met and resources are efficiently allocated.
     
   • Maintain detailed records of service activities project statuses and client interactions.
     
   • Prepare and present regular status reports on ongoing projects and repairs.
     

4. Parts and Inventory Coordination:
   

   • Work closely with service technicians to identify and order needed parts and materials.
     
   • Manage inventory levels to ensure availability of parts for scheduled service jobs.
     
   • Coordinate with suppliers and vendors to expedite orders and resolve any supply chain issues.
     

5. Administrative Duties:
   

   • Update and maintain the service database with accurate and uptodate information.
     
   • Generate and process invoices work orders and other servicerelated documentation.
     
   • Assist in developing and implementing service policies and procedures to improve operational efficiency.
     

Working Conditions:

• This role is primarily officebased with occasional visits to client sites or warehouses.
  
• The position may require occasional overtime to meet urgent client needs or project deadlines.