Technical Customer Success Manager

Responsibilities:

• Create quantifiable project plans with clients based on each clients needs constraints and factory setup
• Ensure factories use production data effectively to increase capacity quality and ROI
• Track and record cases of factory improvement and ROI
• Oversee overall client renewals and installation expansion
• Maintain relationships with client engineers and senior management
• Record distill and deliver client feedback to executives and Product to incorporate into future platform development and gotomarket strategy
• Conduct Quarterly Business Reviews with client executives to consult on client strategy business objectives and their coordination with our value proposition

Qualifications:

• 3 years of experience working in manufacturing on process optimization or digital adoption either as a Consultant Engineer Lean Expert or as a customer success representative for a thirdparty SaaS vendor
• Technical degree in Engineering Computer Science or similar or equivalent experience
• Experience in identifying process or logistical constraints and using analytics or statistical process control to alleviate them
• Experience building close relationships with executives and engineers to understand their needs and see a solution through to completion
• Curiosity and enthusiasm about technology
• Exceptional communication skills
• Strong project management and selforganization skills

Preferred Qualifications:

• Business management experience: operations management engineering management or similar
• Understanding of factory and manufacturing financials
• Experience translating business problems into technical solutions
• Not your classic customer success role; must have manufacturing experience and have worked in a fastpaced vendor setting
• Requires an engineering or computer science degree
• Must handle a variety of different clients up to a maximum of 10 with a real whiteglove service approach
• Candidates focused on NPS are not a fit

• Bonus
• Equity
• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Unlimited paid time off
• Vision insurance

Remote Work :

No