Customer Success Intern Campus Hiring

At ZenTrades, we’re building a unified umbrella for field service companies. We want to be a one-stop solution to the problems our customers go through every day. Not only does our platform save them time but helps them generate revenue and scale their business. We are changing the course of the field services in the country, one city at a time! ZenTrades offers you an exciting and challenging environment in which you can grow and thrive. We are offering you roles in which you will be fundamentally impacting the success of the company. At ZenTrades, we are looking for people who are concerned about the customer at all times. Customer centricity is a key tenet of all our processes. We value creativity, hard work, initiative, and radical ideas.

Position Overview: As a Customer Success Intern and Associate at ZenTrades, your role is pivotal in nurturing client relationships, comprehending their issues, and presenting our solutions effectively. You will be actively involved in problem-solving, fostering relationships, ensuring renewals, and driving retention, making it a high-impact role crucial for revenue generation. Your objective is to engage clients, cultivate trust, and facilitate successful partnerships.

Key Responsibilities:

• Engage clients through calls and emails.

• Understand client problems and present solutions.

• Nurture client relationships.

• Customer renewals and retention

• Report generation

• Cross-selling and Up-Selling

Qualifications:

• Education: Bachelor’s degree in Engineering (B.Tech)

• Experience: Has internship experience in handling customers: preferably in the North American region

Exceptional verbal and written communication skills, strong listening abilities, and proficiency in logical reasoning

• Disciplined, organized, and diligent in follow-ups. You will fit right in if you are:

• Comfortable working in an agile startup environment.

• Highly motivated self-starter with a competitive personality and strong attention to detail.

• Ability to work independently while being a proactive team player in a fast-paced, goal-oriented environment.

• Exceptional oral and written communication skills, excellent listening skills, and a positive, energetic phone presence.

• Proven ability in lead generation, appointment setting, pre-call planning, call structure/control, and time management.

• Demonstrates resilience and the ability to hustle in a sales environment, maintaining a positive and spirited attitude.

• Intelligent with a strong ability to learn and grow, career-driven with a hunger to keep improving.

• Street-smart with the ability to handle stress and persist through challenges. • Intellectually curious and driven by a need to grow both intellectually and financially.

• Entrepreneurial mindset with a proactive approach to identifying opportunities.

• An opportunity to work in an environment that promotes creativity and leadership

• An energetic team of fun and friendly co-workers to accompany you on an amazing journey • A flat hierarchy that fosters unfettered growth and learning opportunities

• Opportunity to work on cutting-edge technologies and products that are redefining how the home services industry operates in the North American market

• Making a splash in a multi-billion-dollar SaaS industry

• Learning & Growing far beyond your current horizon

• A place full of like-minded & ridiculously smart folks

• A start-up culture that you'd cherish forever in your work life

Why ZenTrades?

At ZenTrades, we are looking for a highly motivated, energetic & ambitious individual who wants to join a dynamic growing startup with proven market demand and a growing Business Team.. This is a highly visible role and the efforts will be recognized and duly rewarded. ZenTrades offers a fun, fast-paced, innovative environment where you will be provided with the tools and necessary resources to generate sales opportunities for the company. You’ll enjoy working with us because we aren’t a company of silos. Team members are empowered and encouraged to pursue out-of-the-box ideas, think for themselves, and make mistakes. We encourage you to challenge our status quo. Join our dynamic team at ZenTrades and contribute to our exciting growth journey!