Chat Support Associate - Work from home

Responsibilities: - Respond to customer inquiries and provide support through chat messaging - Assist customers with booking cargo shipments, tracking packages, and resolving any issues or concerns - Maintain a high level of customer satisfaction by providing accurate and timely responses - Collaborate with team members to ensure a seamless customer experience - Monitor chat queues and handle multiple customer interactions simultaneously - Stay up-to-date on company policies, procedures, and product offerings Requirements: - Minimum of 4 years of experience in customer service or a related field - Excellent written communication skills - Ability to multitask and prioritize workload effectively - Strong emotional intelligence and the ability to empathize with customers - Project management skills to handle multiple tasks and meet deadlines - Must be driven and passionate about providing exceptional customer service Benefits: - Vision insurance - Life insurance - Training and professional development opportunities Working Environment: As a Chat Support Associate at Qatar Airways Cargo, you will have the opportunity to collaborate with colleagues worldwide, fostering a global village mentality. You will be part of a dynamic and diverse team that values teamwork and innovation. Deadline to Apply: Interested candidates should apply by August 5, 2024. Equal Opportunity Statement: Qatar Airways Cargo is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job. Original job Chat Support Associate - Work from home posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs