Customer Support Representative
Posted on :
22-07-2024
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Posted on :
22-07-2024
Job Description
Were looking for customer support representatives who share our values of service inclusion trust and cooperation and who are excited about providing topnotch support to our clients and their customers.
What youll do
Provide accurate information to customers by using documentation and a variety of digital tools and communication channels
Answer technical questions about multiple platforms including web and mobile apps using a variety of communication channels such as email chat and calls
Become an expert in our clients product and customers by attending trainings research and documentation
Work to meet and exceed productivity and quality goals
Share suggestions for customer experience improvements with your team and client
What we look for
Excellent verbal and written communication skills in English as demonstrated by a strong score on an English proficiency test (additional languages are a plus!)
Ability to troubleshoot independently by processing and searching through large amounts of information and documentation to find an answer
Ability to quickly learn new software tools
An organized communicator who seeks to deliver quick precise responses
A respectful and collaborative person
A person capable of handling challenging situations with optimism and diligence
What we offer
A flexible remote work environment
Global community of talented teammates joined by a passion for helping others and commitment to supporting one anothers success
Learning and development programs so you can keep growing your skills and career
Early stage startup with lots of opportunity for ownership and impact
Paid time off
Employment Type
Full Time
Key Skills
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