Community Manager

• Set and implement social media and communication campaigns to align with marketing strategies
  
• Provide engaging text image and video content for social media accounts
  
• Respond to comments and customer queries in a timely manner
  
• Monitor and report on feedback and online reviews
  
• Organize and participate in events to build community and boost brand awareness
  
• Coordinate with Marketing PR and Communications teams to ensure brand consistency
  
• Liaise with Development and Sales departments to stay updated on new products and features
  
• Build relationships with customers potential customers industry professionals and journalists
  
• Stay uptodate with digital technology trends
  

Requirements

• Proven work experience as a community manager
  
• Experience launching community initiatives (e.g. building an online forum launching an ambassador program creating an event series and writing an email newsletter)
  
• Ability to identify and track relevant community metrics (e.g. repeat attendance at events)
  
• Excellent verbal communication skills
  
• Excellent writing skills
  
• Hands on experience with social media management for brands
  
• Ability to interpret website traffic and online customer engagement metrics
  
• Knowledge of online marketing and marketing channels
  
• Attention to detail and ability to multitask
  
• BSc degree in Marketing or relevant field