System Administrator
Posted on :
21-07-2024
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
- Serve as the highest level of technical support, handling complex issues escalated from lower tiers.
- Diagnose and resolve intricate VoIP platform-related problems, including call routing, signaling, and media handling.
- **VoIP Platform Expertise:**
- Demonstrate proficiency in a range of VoIP platforms, including Asterisk, Kamailio, FreePBX, and Netsapiens.
- Provide expert guidance on configuration, deployment, and optimization of these platforms.
- **Phone System Integration:**
- Work with Polycom, Grandstream, and Yealink phones, offering support for provisioning, firmware updates, and troubleshooting.
- Collaborate with clients to ensure seamless integration of phones with their VoIP systems.
- **Audio Troubleshooting:**
- Investigate and resolve audio-related issues, such as echo, distortion, and call quality problems.
- Utilize packet capture tools and analysis to identify root causes and implement effective solutions.
- **Firewall and Network Issues:**
- Identify and address firewall-related challenges affecting VoIP connectivity and call quality.
- Collaborate with network engineers and clients to implement necessary firewall configurations.
- **Documentation and Knowledge Sharing:**
- Document troubleshooting processes, solutions, and best practices for internal and client reference.
- Contribute to the creation and maintenance of a comprehensive knowledge base.
- **Effective Communication:**
- Communicate complex technical concepts clearly and effectively to both technical and non-technical stakeholders.
- Provide timely updates and resolutions to clients, maintaining a high level of customer satisfaction.
Employment Type
Full-time
Department / Functional Area
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
