Customer Service Representative
Posted on :
20-07-2024
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
20-07-2024
Job Description
Position Title: Customer Service Representative
Work Setup: Work Onsite
Salary: Php 30000.00
Schedule: Monday Friday 11:30 AM 8:30 PM PH Time
Elevate your career and embark on a journey of growth as our outstanding Customer Service Representative. Imagine being part of a dynamic group with over 15 years of offshoring expertise offering a rare chance to actively shape the transition of workforce sections offshore. This is your opportunity to not only gain valuable experience but also play a pivotal role in a company at the forefront of industry innovation.
JOB DESCRIPTION FOR A CUSTOMER SERVICE REPRESENTATIVE
Responsibilities as a Customer Service Representative:
Receive inbound calls emails and chat in a courteous timely and professional manner
Listen understand customer needs and resolve any concerns
Follow the processes of the Client program and perform all tasks in a courteous and professional manner
Follow all required scripts policies and procedures
Utilize knowledge base and training to accurately answer customer requests.
Comply with requirements surrounding confidential information and personal information
Ensure first call resolution through problems solving and effective call handling
Attend meetings and training and review all new training material to stay up to date on changes to program knowledge systems and processes
Adhere to all attendance and work schedule requirements
Attend to other essential duties related to the position to meet the ongoing needs of the company.
Qualifications as a Customer Service Representative:
High school diploma or equivalent
The ability to read and speak fluent English
1year minimum BPO voice email and chat support call center experience
Excellent organizational written and oral communication skills
Familiarity with a computer Windows PC applications and ability to learn new
and complex computer system applications
Basic knowledge of Microsoft Office Suite (Excel PowerPoint Word Outlook)
The ability to type swiftly and accurately (40 words a minute with 95%
accuracy)
The ability to evaluate troubleshoot and followup on customer issues
An aptitude for conflict resolution problem solving and negotiation
Ability to multitask stay focused and selfmanage
Strong team orientation and customer focus
Excellent interpersonal skills and the ability to build relationships with your
team and customers
Highly reliable with the ability to maintain regular attendance and punctuality
Your love for Boomering will jumpstart with these meaningful engagement activities and perks. Using the concepts and tools of EOS (Entrepreneurial Operating System) Boomering provides a fun rewarding and stimulating environment where worklife balance meets a commitment to foster growth.
Genuinely caring Leadership Team
Competitive salary package
Companyprovided full setup for desktop/laptop with a backup internet
Free preemployment Medical Assessment (T&C apply)
HMO on the first day of hire
15 Vacation Leaves and 5 Sick Leaves
Annual Performance Reviews
Unlimited Employee Referral Incentives
Employee Loan Facilities
Social Clubs and Interest Workshops
Company events where you get a chance to win amazing prizes and be rewarded for your outstanding performance.
Statutory Benefits: Maternity Paternity and Solo Parent Leaves Magna Carta for Women Retirement Benefits OT and Premium Pays
About Boomering:
Boomering is an ISOcertified leading BPO company in Clark Freeport Zone Pampanga.
Our mission to Enrich Client and Staff Lives through Simple and Smart Offshoring Solutions and our S.T.E.P. Core Values (Service Transparency Excellence and Partnership) are the framers of our continuing success.
Providing equal opportunities and collaborative culture of excellence Boomering is not just your average BPO. We are here to make a difference.
Futureproof your career and pursue your passion with Boomering! We want career thrillseekers who are committed to growth as much as we are.
Website: boomering.ph
Career Portal:
Facebook and LinkedIn: Boomering Inc.; Boomering Careers
Work Setup: Work Onsite
Salary: Php 30000.00
Schedule: Monday Friday 11:30 AM 8:30 PM PH Time
Elevate your career and embark on a journey of growth as our outstanding Customer Service Representative. Imagine being part of a dynamic group with over 15 years of offshoring expertise offering a rare chance to actively shape the transition of workforce sections offshore. This is your opportunity to not only gain valuable experience but also play a pivotal role in a company at the forefront of industry innovation.
JOB DESCRIPTION FOR A CUSTOMER SERVICE REPRESENTATIVE
Responsibilities as a Customer Service Representative:
Receive inbound calls emails and chat in a courteous timely and professional manner
Listen understand customer needs and resolve any concerns
Follow the processes of the Client program and perform all tasks in a courteous and professional manner
Follow all required scripts policies and procedures
Utilize knowledge base and training to accurately answer customer requests.
Comply with requirements surrounding confidential information and personal information
Ensure first call resolution through problems solving and effective call handling
Attend meetings and training and review all new training material to stay up to date on changes to program knowledge systems and processes
Adhere to all attendance and work schedule requirements
Attend to other essential duties related to the position to meet the ongoing needs of the company.
Qualifications as a Customer Service Representative:
High school diploma or equivalent
The ability to read and speak fluent English
1year minimum BPO voice email and chat support call center experience
Excellent organizational written and oral communication skills
Familiarity with a computer Windows PC applications and ability to learn new
and complex computer system applications
Basic knowledge of Microsoft Office Suite (Excel PowerPoint Word Outlook)
The ability to type swiftly and accurately (40 words a minute with 95%
accuracy)
The ability to evaluate troubleshoot and followup on customer issues
An aptitude for conflict resolution problem solving and negotiation
Ability to multitask stay focused and selfmanage
Strong team orientation and customer focus
Excellent interpersonal skills and the ability to build relationships with your
team and customers
Highly reliable with the ability to maintain regular attendance and punctuality
Your love for Boomering will jumpstart with these meaningful engagement activities and perks. Using the concepts and tools of EOS (Entrepreneurial Operating System) Boomering provides a fun rewarding and stimulating environment where worklife balance meets a commitment to foster growth.
Genuinely caring Leadership Team
Competitive salary package
Companyprovided full setup for desktop/laptop with a backup internet
Free preemployment Medical Assessment (T&C apply)
HMO on the first day of hire
15 Vacation Leaves and 5 Sick Leaves
Annual Performance Reviews
Unlimited Employee Referral Incentives
Employee Loan Facilities
Social Clubs and Interest Workshops
Company events where you get a chance to win amazing prizes and be rewarded for your outstanding performance.
Statutory Benefits: Maternity Paternity and Solo Parent Leaves Magna Carta for Women Retirement Benefits OT and Premium Pays
About Boomering:
Boomering is an ISOcertified leading BPO company in Clark Freeport Zone Pampanga.
Our mission to Enrich Client and Staff Lives through Simple and Smart Offshoring Solutions and our S.T.E.P. Core Values (Service Transparency Excellence and Partnership) are the framers of our continuing success.
Providing equal opportunities and collaborative culture of excellence Boomering is not just your average BPO. We are here to make a difference.
Futureproof your career and pursue your passion with Boomering! We want career thrillseekers who are committed to growth as much as we are.
Website: boomering.ph
Career Portal:
Facebook and LinkedIn: Boomering Inc.; Boomering Careers
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
