Genesys-Netvoice-Administration

About your client:

Our client is a global technology consulting and digital solutions company that enables enterprises to reimagine business models and accelerate innovation through digital technologies. Powered by more than 84000 entrepreneurial professionals across more than 30 countries it caters to over 700 clients with its extensive domain and technology expertise to help drive superior competitive differentiation customer experiences and business outcomes

Job Role: GenesysNetvoiceAdministration

Job Description:

• Unified Communications ( IPT & Contact Center Technologies)
• Experience 6 10 years
• Keywords Unified Communication ( Cisco IPT & Contact Center ) MS Teams Voice ( Direct Routing & Operator Connect)Cisco Contact Center Express / EnterpriseGenesys Cloud Contact Center
• SBC ( Session Border Controller)ISDN Voice Gateways Network Recording Solutions

Job Requirements:

Technical

• Good knowledge on Cisco Voice Gateways/ CUBE & SBC.
• Good knowledge on Cisco Unified Communication Manager 12.xCisco Unity Connection 12.x
• Good in troubleshooting of issues related to products like Cisco Unified Call Manager Cisco Unity connection Voice Gateway (SIP H.323) CUBE and Fax and IP phones MS teams SBC.
• Expertise in troubleshooting Voice protocols like SIP H323 MGCP RTP SRST
• Knowledge on Telecom infrastructure protocols like ISDN analog signaling and SIP
• Hands on experience on integration of 3rd party application with Cisco Voice environment.
• Knowledge of Voice & Video Recording Servers like Verbaand other 3rd party recording systems.
• Good Communication skills.
• Basic knowledge of Cisco UCCX
• Hands on experience on Cisco Jabber
• Knowledge on Genesys Pure Connect platform will have an extra advantage

Functional

• Functioning as L2 Cisco IPT resource.
• Perform vendor interaction with internal and external support organizations when required.
• Should communicate effectively and flexible in 24X5 support.
• Should be able to handle issues alone.

Certification

• Any Cisco Collaboration Certification ( not mandatory)