Customer Care Agent With Hebrew Language Skills

Job Opportunity: HebrewSpeaking Customer Care Specialist for a Leading Social Media App

Are you passionate about customer service and fluent in Hebrew We have an exciting opportunity for you to join our dynamic team as a Customer Care Specialist where you will play a crucial role in supporting the existing clients of a renowned social media app. This position is perfect for someone who thrives in a fastpaced environment enjoys solving problems and is committed to enhancing the user experience.

Role Overview:

As a Customer Care Specialist your primary responsibility will be to assist our users by addressing their queries providing detailed product information and resolving any issues they may encounter. Your exceptional communication skills and problemsolving abilities will be key to ensuring customer satisfaction and fostering a positive relationship with our users. Your role will be multifaceted and will include the following key responsibilities:

1. Resolving User Queries:
   • Respond to customer inquiries promptly and professionally via email chat or phone.
   • Troubleshoot issues related to account management app navigation and content creation.
   • Provide clear and accurate information to help users understand the apps features and functionality.
2. Providing Product Information:
   • Stay updated with the latest features and updates of the social media app.
   • Educate users on new functionalities and how they can benefit from them.
   • Assist users in optimizing their experience by guiding them through various app settings and tools.
3. Ensuring Customer Satisfaction:
   • Strive to exceed customer expectations by delivering highquality service.
   • Follow up with users to ensure their issues are resolved satisfactorily.
   • Gather feedback from users and share insights with the development team to help improve the app.

Why Join Us

By joining our team you will become a part of a vibrant and innovative company that values its employees and encourages growth and development. Here are some of the benefits you can expect:

• Dynamic Work Environment: Work in a fastpaced collaborative setting with colleagues who are as passionate about customer service as you are.
• Professional Growth: Take advantage of ongoing training and development opportunities to enhance your skills and advance your career.
• Impactful Role: Play a significant role in improving the user experience for millions of people worldwide.
• Supportive Team: Join a team that values collaboration creativity and mutual support.

Qualifications:

To be successful in this role you should possess the following qualifications:

• Fluency in Hebrew: Excellent verbal and written communication skills in Hebrew are essential for this role.
• Customer Service Experience: Prior experience in customer service preferably in a techrelated field is highly desirable.
• Technical Proficiency: Comfortable using various digital tools and platforms; quick to learn new software.
• ProblemSolving Skills: Ability to think critically and resolve issues efficiently and effectively.
• Interpersonal Skills: Strong ability to build rapport with users and handle sensitive situations with empathy and professionalism.

How to Apply:

If you are ready to take on this exciting challenge and make a positive impact on the user experience of a leading social media app we would love to hear from you. Please submit your resume and a cover letter detailing your relevant experience and why you would be a great fit for this role.

Join us and be part of a team that is dedicated to making a difference. We look forward to welcoming a new Customer Care Specialist who shares our commitment to excellence and passion for customer service.

Relocation package for candidates from outside of Portugal which will include airticked and free very cheap housing.

Remote Work :

No