Customer Success Manager

Role: Customer Success Manager

Salary: 45k plus bonus benefits and RSU

Hybrid: 3 days in office

Based: Central London (Farringdon)

Our Client is a Nasdaq listed Software Company. The world s leading platform to accelerate and enable directtoconsumer global ecommerce growth.

Growing rapidly since 2013 operating from offices globally and is the chosen partner of hundreds of brands including Hugo Boss Marc Jacobs Etam M&S Versace and more.

They are looking for an Customer Success Manager (CSM) who will ensure the longterm success of their MidMarket clients in the EU.

The CSM will be responsible for developing longterm relationships with their portfolio of assigned clients connecting with key business executives and driving revenue by growing our existing business. They will also provide clients with strategic insights based on their performances and market trends and liaise between clients and crossfunctional internal teams to ensure the timely and successful delivery of Globale according to clients needs.

This is a hybrid position with 3 days in the office (central London) and 2 days remote.

Responsibilities:

• Operate as the lead point of contact for all clients liaising with the relevant internal stakeholders to ensure a quick process.
  
• Develop a trusted advisor relationship with key accounts.
  
• Generate revenue though upselling and crossselling existing accounts.
  
• Proactively identify expansion opportunities in addition to any red flags.
  
• Prepare periodic performance reports and QBRs covering and analysing clients KPIs.
  
• Support clients strategic marketing and operational decisions based on internal knowledge data analysis and best practices.
  
• Build and maintain strong and longlasting client relationships.
  

Requirements

• Written and verbal fluency in English.
  
• At least 2 years experience in an Account Management or Customer Success Manager role.
  
• Prior B2B experience in a software logistics or SaaS company preferred.
  
• Proven ability to manage multiple projects at a time.
  
• Experience in generating revenue by expanding on an existing bookofbusiness.
  
• Experience in delivering clientfocused solutions based on customer needs.
  
• Strong analytical skills with the ability to analyse and present data and trends to stakeholders and clients.
  
• Demonstrated ability to communicate present and influence credibly and effectively at all levels of the organisation.
  
• BA/BS degree or equivalent preferable.
  

With their clients being located globally flexibility is required and we may need you to work out of office hours when necessary.

Note: Unfortunately we are unable to support with visa sponsorships.

Our client is an equal opportunity employer. Their team is made up of people from a wide variety of backgrounds and lifestyles. They embrace diversity and welcome applications from people of all walks of life. Their people play the key role in their success and are always looking for more driven talented and ambitious individuals to join a growing international family.