Lead Support Specialist

• As a Support Specialist lead you will play a crucial role in the System and Application maintenance area
  
• You will lead a team of engineers/specialists in onshore/offshore model
  
• Track & monitor the incidents progress share the daily and weekly reports on the progress made to the customer management
  
• You will provide support for multiple applications and have a better understanding of the design and architecture of the applications which can help you provide support to the Production support team our Stakeholders and TFA team on Daily Operations
  
• You will also be involved and take responsibility for L3 incident Support Annual BAU activity Incident Release Management and Data and Security Patching
  
• Lead and monitor the team of specialists/engineers in India
  
• Mentor the team on the daily activities
  
• L3 incident support: Production bug /issue fixes BAU Development / improvement Handling batch Job failures log file analysis and recovery support
  
• BAU Activity Annual event: Certificate and Password renewals /updates & Audit support
  
• DaytoDay operation support (Non prod): Data Extraction SQL creation to support Production support team
  
• Incident Release Management (BAU items): Release Plan to PS team CAB approval discussions Post deployment support by performing application health check
  
• Data and Security Patching
  
• EOL (End of life) / Infra level task support (upgrades to DB Java WAS etc)
  
• Remediation(Storage / Memory / Application)
  
• Disaster Recovery (DR) Support
  

Requirements

• Overall experience of 10 years in IT application support and maintenance
  
• Experience of leading a team of at least 10 team members
  
• Technical Expertise: Extensive experience in Java development with a deep understanding of software architecture and design patterns
  
• Having good experience on Spring boot Microservices design Pattern and architecture and follow best practices while developing services. Good to have struts knowledge
  
• Having good knowledge on Azure cloud and CI/CD Jenkins pipeline & Data base concepts follow best practice to write bug free code and have junit and TDD exp
  
• Strong Team Player Proven ability to analyze complex problems think critically and implement effective solutions
  
• Continuous Learner: Demonstrated commitment to staying up to date with industry trends emerging technologies and best practices
  

• As a Support Specialist lead, you will play a crucial role in the System and Application maintenance area
  
• You will lead a team of engineers/specialists in onshore/offshore model
  
• Track & monitor the incidents' progress, share the daily and weekly reports on the progress made to the customer management
  
• You will provide support for multiple applications and have a better understanding of the design and architecture of the applications, which can help you provide support to the Production support team, our Stakeholders and TFA team on Daily Operations
  
• You will also be involved and take responsibility for L3 incident Support, Annual BAU activity, Incident Release Management and Data and Security Patching
  
• Lead and monitor the team of specialists/engineers in India
  
• Mentor the team on the daily activities
  
• L3 incident support: Production bug /issue fixes, BAU - Development / improvement, Handling batch Job failures, log file analysis and recovery support
  
• BAU Activity Annual event: Certificate and Password renewals /updates & Audit support
  
• Day-to-Day operation support (Non prod): Data Extraction SQL creation to support Production support team
  
• Incident Release Management (BAU items): Release Plan to PS team, CAB approval discussions, Post deployment support by performing application health check
  
• Data and Security Patching
  
• EOL (End of life) / Infra level task support (upgrades to DB, Java, WAS etc)
  
• Remediation(Storage / Memory / Application)
  
• Disaster Recovery (DR) Support
  

Requirements

• Overall experience of 10+ years in IT application support and maintenance
  
• Experience of leading a team of at least 10 team members
  
• Technical Expertise: Extensive experience in Java development with a deep understanding of software architecture and design patterns
  
• Having good experience on Spring boot, Microservices design Pattern and architecture and follow best practices while developing services. Good to have struts knowledge
  
• Having good knowledge on Azure cloud and CI/CD Jenkins pipeline & Data base concepts, follow best practice to write bug free code and have junit and TDD exp
  
• Strong Team Player, Proven ability to analyze complex problems, think critically, and implement effective solutions
  
• Continuous Learner: Demonstrated commitment to staying up to date with industry trends, emerging technologies, and best practices