Operations Lead - Customer Financing - Bank

FILINVEST COMPANY: FILINVEST LAND INC.

JOB SUMMARY:

The Customer Financing Lead Bank for Frontline team/s closely monitors the daily productivity of staffs to ensure that bank financing accounts will be applied and processed for a housing loan key service levels and other key objectives are achieved; policies and process metrics are being followed on a daily basis; and timely reports given and made available for management purposes. Customer Financing Lead Bank is also expected to conduct performance management reviews for the frontline staff of Customer FinancingBank train and provide supervision and technical assistance to them to attain departmental and operational goal. The role also entails close coordination with business partners regarding the policies and processes being implemented.

KEY FUNCTIONS/DUTIES AND RESPONSIBILITIES:

1. Monitors daily productivity of staffs to ensure that the target takeouts service levels and other key objectives are achieved.

2. Provides supervision and side by side trainings to frontline staff of Customer FinancingBank to deliver high and quality customer service. Measures the operational performance of the frontline staff and provides necessary training coaching or guidance if required. He/she is responsible in conducting regular meeting with staffs to discuss performance reviews and provide recommendations to improve the quality and quantity of the work done.

3. Works closely with the Customer Financing Manager Bank in providing immediate and longterm solutions to the problems encountered.

4. Coordination with bank representatives and other internal Operations unit regarding policies processes and other concerns related to the unit.

5. Ensure that customer complaints are resolved in a timely and professional manner. In severe/ complex cases he/she has to escalate to Customer Financing Manager Bank for resolution.

EDUCATION TRAININGS LICENSES REQUIRED:

• Bachelors Degree on any 4year course. Preferably a graduate of Management Finance and/or Information Science or any related courses.

Remote Work :

No