LeadTechnical Support Analyst

Role: Lead Technical Support Analyst

Location: Baton Rouge Louisiana Onsite

Duration: 4 years 9 months Start: 09/01/2024 End: 06/30/2029

• Responsible for onsite technical support including desktop imaging and deployment of end user devices with Windows 10/11 or Apple MacOS and iOS operating systems.
• Responsible for end user device support including hardware and software troubleshooting installation and replacement of products and components.
• Responsible for remote software and device support and problem resolution which includes advanced troubleshooting installation and configuration.
• Device support includes Mac and Windows desktops and laptops network and desktop printers VoIP phones Wireless Access Points Local Area Network hardware.
• Assist with Microsoft M365 Sharepoint and OneDrive content management
• Assist with Microsoft M365 Office applications support
• Oversees the work being performed by the Technical Support Analyst and assigns tasks

• Advanced Experience installing new computer hardware software and peripherals
• Advanced experience installing and troubleshooting local area network and wireless network hardware components and cabling
• Advanced Experience deploying configuring and managing Windows 10/11 MacOS iOS and Android devices

Desirable :

• 7 years in onsite end user hardware and software technical support
• Experience supporting and managing VoIP phones
• Experience administering or supporting Microsoft Sharepoint OneDrive and Office products
• Experience acting as a team lead or supervisor overseeing technical support operations

Apply At:

Please send your resume and a cover letter to Susmita Sahu (Susmita at irginc dot net)

To contact me click View Profile for the contact number.