Customer Service Representive

Overview:

Key Responsibilities:

• Responding to customer inquiries via phone email or inperson
• Handling and resolving customer complaints in a professional manner
• Providing product information and assistance to customers
• Processing orders forms applications and requests
• Monitoring and maintaining customer records and databases
• Coordinating with other departments to resolve customer issues
• Upselling products and services when appropriate
• Following up with customers to ensure their satisfaction
• Managing a high volume of incoming calls
• Escalating complex issues to the appropriate personnel
• Adhering to company policies and procedures
• Generating reports on customer interactions and inquiries
• Participating in ongoing training and development
• Contributing to team effort by accomplishing related results as needed

Required Qualifications:

• High school diploma or equivalent
• Prior customer service experience
• Proficiency in relevant computer applications
• Excellent communication and interpersonal skills
• Strong problemsolving abilities
• Empathetic and patient demeanor
• Ability to multitask and prioritize in a fastpaced environment
• Adaptability to changing processes and technologies
• Conflict resolution and negotiation skills
• Effective time management and organizational skills
• Ability to work under pressure and meet tight deadlines
• Familiarity with CRM systems and practices
• Attention to detail and accuracy
• Positive and serviceoriented attitude
• Willingness to work flexible hours

communication,empathy,adaptability,conflict resolution,time management,customer service,customer satisfaction,databases