Position: Learning Specialist
Location:Cluj Napoca Romania
Employment type: Fulltime
DUTIES AND RESPONSIBILITIES:
- Create deliver and conclude training for new hires
- Develop continuous trainings for the sales teams based on requirements
- Conducts scenario & role play based sessions for new and current sales customer advisors
- Observe sales targets and collect feedback for training purposes
- Coordinates with other sales roles within the project to drive the increase in delivery
- Build annual training program and prepare teaching plans for the sales team
- Develop or oversee the production of classroom handouts instructional materials aids and manuals
- Direct structured learning experiences and monitor the quality of the B2B Sale results
- Acclimate new hires to the business and conduct orientation sessions
- Assess training effectiveness to ensure the incorporation of taught skills and techniques such as objection handling and consultative selling techniques
- Periodically evaluate ongoing programs to ensure that they reflect any changes in the market and trends
- Stays informed about client processes trends and strategy as to recommend programs training changes where appropriate
- Perform any other reasonable duties that may be requested by the Client or Direct Managers
- Take responsibility for own personal development.
- Understand and comply with all regulatory fairtrading and competition rules and adhere to Health Safety and Security responsibilities
- Analyze & recognize trends and escalate information as appropriate
REQUIREMENTS:
- Native or Fluent in Bulgarian (C2) and English( C1) verbal and written
- Essential minimum of 6 months call center experience in a sales project or 6 months experience in sales environment
- Previous training/coaching experience in a BPO environment is a must
- Previous experience in tourism would be an advantage
- Ability to travel for training purposes
- Good organization/time management skills
- Ability to work with a variety of people from diverse backgrounds
- Ability to adhere to all organizational policies and procedures
- Coaching skills
OFFER:
- Excellent remuneration package based on experience skills and performance
- Guidance and tools to reach your full potential
- Rewarding performance bonus structure
- Medical Subscription
- Wellbeing programs
- Relocation support (incl.3 months company accommodation 9 months rent allowance)
- And many others!