Learning Specialist - Bulgarian - Cluj Napoca

Position: Learning Specialist

Location:Cluj Napoca Romania

Employment type: Fulltime

DUTIES AND RESPONSIBILITIES:

• Create deliver and conclude training for new hires
• Develop continuous trainings for the sales teams based on requirements
• Conducts scenario & role play based sessions for new and current sales customer advisors
• Observe sales targets and collect feedback for training purposes
• Coordinates with other sales roles within the project to drive the increase in delivery
• Build annual training program and prepare teaching plans for the sales team
• Develop or oversee the production of classroom handouts instructional materials aids and manuals
• Direct structured learning experiences and monitor the quality of the B2B Sale results
• Acclimate new hires to the business and conduct orientation sessions
• Assess training effectiveness to ensure the incorporation of taught skills and techniques such as objection handling and consultative selling techniques
• Periodically evaluate ongoing programs to ensure that they reflect any changes in the market and trends
• Stays informed about client processes trends and strategy as to recommend programs training changes where appropriate
• Perform any other reasonable duties that may be requested by the Client or Direct Managers
• Take responsibility for own personal development.
• Understand and comply with all regulatory fairtrading and competition rules and adhere to Health Safety and Security responsibilities
• Analyze & recognize trends and escalate information as appropriate

REQUIREMENTS:

• Native or Fluent in Bulgarian (C2) and English( C1) verbal and written
• Essential minimum of 6 months call center experience in a sales project or 6 months experience in sales environment
• Previous training/coaching experience in a BPO environment is a must
• Previous experience in tourism would be an advantage
• Ability to travel for training purposes
• Good organization/time management skills
• Ability to work with a variety of people from diverse backgrounds
• Ability to adhere to all organizational policies and procedures
• Coaching skills

OFFER:

• Excellent remuneration package based on experience skills and performance
• Guidance and tools to reach your full potential
• Rewarding performance bonus structure
• Medical Subscription
• Wellbeing programs
• Relocation support (incl.3 months company accommodation 9 months rent allowance)
• And many others!