Tasks
- a) Provide first/second level contact and problem resolution for customer issues.
- b) Work with Third Party Vendors to remediate complex AV issues as needed.
- c) Provide timely communication on issue status and resolution.
- d) Maintain ticket updates for all reported incidents.
- e) Install upgrade support and troubleshoot XP Windows 7 Windows 8.1 Windows 10 and Microsoft Office 2010 Cisco Jabber another authorized desktop application.
- f) Should have basic knowledge of Mac operating system to support Apple pc users.
- g) Install upgrade support and troubleshoot for printers computer hardware.
- h) Performs general preventative maintenance tasks on computers laptops printers.
- i) Performs remedial repairs on Desktops laptops printers and any other authorized peripheral equipment.
- j) Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.
- k) Broad experience of IT with basic understanding of Networks Servers Audio/Visual Smart Devices and Telecoms.
- l) This position requires the ability to work in a projectbased environment requiring flexibility and teamwork. Performs other duties as assigned.
Requirements
Duties & Responsibilities
Provide support on Client Windows platform for desktop/end user technologies collaboration tools and mobile technologies and printing this includes the laptop/mobile devices all video conferencing network/remote access this position works collaboratively with the Service Desk for end user break/fix and other support functions.
Benefits
1 Permanent role
2 Monday to Friday
3 Fixed working hours
4 All benefits as per local law