Director National Programs Cusco Peru

The Director of National Programs leads the Native English Program for the Maximo Nivel Institute in Peru. The National Director is responsible for sales marketing client service class scheduling diagnostic testing and enrollments.

Tasks

The Director of National Programs manages a team of 46 shared office staff. A major component of the position is managing the front office (the store) and the daily logistics of opening closing cashing out and selling English classes. Its also important to generate excitement both within the National Programs Team and the client base about providing great client service and meeting matriculation goals every month!

The Director works directly with individuals to matriculate them into Maximos Native English Program. The Director also works with corporate clients to sell group programs to hotels banks restaurants tour operators and other businesses.

The National Director works very closely with the Academic Director in terms of providing great client service to students and clients scheduling classes and maximizing the number of matriculations each month. As a member of the Executive Team the National Director also works closely with the Country Manager and the Director of International Programs.

There are several reports the Director must generate on a regular basis using Microsoft Word and Excel: Daily cash box (receipts) Matriculation per class (FU Report) Monthly Class Schedule and monthly book inventory among others.

The Director is also responsible for setting high standards and enforcing a number of policies including: Matriculation After Exam Use of ORIGINAL textbooks greeting hours and pulling nonpaying clients out of classes etc.

Requirements

Bachelors Degree; Masters Degree preferred

TEFL TESOL or CELTA Certification preferred

Fluent English; Advanced Spanish required

35 years of professional experience ideally in sales or client service environment

Outstanding administrative and organizational skills; exceptional attention to detail

Excellent computer skills including Excel Word PowerPoint etc.

Strong team skills and a love for team training

Must be ready to lead and manage a crosscultural team

Excellent interpersonal skills

Excellent writing skills

Focused on resultsincreasing matriculations and delivering great client service

Adept at setting goals and managing competing priorities

Metric driven; able to understand analyze and present data to support business decisions.

Maximo Nivel is an entrepreneurial familyrun business of intercultural institutes throughout Latin America. Founded on principles of great client service providing a real intercultural experience and making a positive impact on the local community. We are committed to being selfstarters builders and providers of something better than anything else in our industry for the long term.