Desktop Support Engineer
Posted on :
18-07-2024
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
18-07-2024
Job Description
Our client a world leader in the semiconductor industry is looking for a Desktop Support Engineer to be based in Milpitas CA.
Job Duration: Long Term Contract (Possibility Of Extension) Onsite
Responsibilities:
- Service WalkUps (FrontLine IT person) at IT Service Station for breakfix resolve issues triage incidents and requests of various IT Services.
- Work on SNOW ticketing queue; creating help desk tickets.
- Support Conference Rooms (Zoom) and User Cubical for breakfix.
- Support and handle new hire tasks; provision new systems for replacement and new hires setup.
Additional Responsibilities:
- Troubleshoots software and hardware failures and identifies network problems when they relate to personal (desktop or laptop) computers.
- Performing regular maintenance on PC equipment such as computers notebook computers printers and autoswitches; scanning computers for viruses
- Maintaining an inventory of PC hardware equipment and software programs
- Providing relocation of PC systems as needed
- Assisting with special projects on various issues as needed
- Documentation; write and update documentation of all IT/Systems Processes
- May conduct training programs designed to educate an organization s computer users about basic and specialized applications.
Required Skills:
- Experience in supporting endusers (in person / remote) in a corporate environment.
- Knowledge of Windows 10 operating system Mac OS
- Knowledge of general network and computer security
- Be able to troubleshoot WIN 7/10 Office 365 computers/laptops SW and HW
- Able to lift to 40 pounds of technical equipment
- Knowledge of ITIL and ITSM best practices
Preferred SKills:
- 4 year college degree in relevant field
- Mac knowledge
- Be able to troubleshoot video conference rooms
- IT COMPTIA certifications; 2years
- General knowledge of networking such as TCP/IP routing on WANs and LANs switches firewalls VPN s SAN and wireless
Company Benefits: Medical Dental Vision Paid Sick leave 401K
Zoom , Microsoft Teams, Video Conferencing
Employment Type
Full Time
Key Skills
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