- Communicate with current and potential clients via telephone email online chat or social media.
- Listen attentively to questions and concerns and respond promptly with a resolution according to company guidelines.
- Always maintain a courteous and calm manner to deescalate stressful situations.
- Document personal information to create update or adjust customer accounts.
- Prepare callrelated information for purposes of auditing and reporting.
- Provide and respond to feedback about any aspect of the job or its duties.
- Suggest products and services to clients based on their requests and needs.
- Answer inbound calls or generate outbound calls in some cases cold calling to follow up on orders
Requirements
4 to 5 years of experience as a customer service agent in a Real Estate Company.
Locally available in Qatar with a valid QID
Bilingual (Arabic & English ).
- 4 to 5 years of experience in as a customer service agent in a Real Estate Company. - Bilingual (Arabic & English)