Customer Success Executive Mexico
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Job Description
Request : Please upload an English version of your resume during your application.
About Moove
About the Role
As a Customer Success Executive at Moove you will play a key role in ensuring our clients satisfaction and success. Your responsibilities will include building strong relationships with customers understanding their needs and proactively addressing any issues or concerns. You will work closely with crossfunctional teams to deliver solutions provide product insights and contribute to the overall growth of client accounts. This role offers an exciting opportunity to foster client engagement promote retention and contribute to the continuous improvement of Mooves products and services.
What youll be doing
Monitoring drivers performance.
Conducting daily checkin on drivers pulse.
Supporting drivers.
Solving drivers issues while drivers are in transit.
Receiving inbound calls from drivers.
Making outbound calls to drivers.
Conducting driver survey.
Compiling data from drivers survey
Accountability of all Moove vehicles
Ensuring that drivers obey rules and regulations as laid down by the company.
Ensuring that drivers get the right information from the company.
What you will need for this position
Degree in any discipline.
1year experience in customer care/support roles.
Experience in the transportation industry is an added advantage.
Excellent verbal and written communication skills in Spanish and English
Proficient in the use of Microsoft Suites (Excel).
Ability to manage people.
The candidate must possess an eye for details.
Key Metrics
Daily retention targets as % of return walkins
Weekly churn targets
Daily Ticket resolutions for DPs basis physical and remote interactions
Daily Driver performance basis supply hour and trip targets of the city
Daily helping DPs increase earnings if SH is at optimal level monitored via week on week DP earnings
Overall DP portfolio monitoring basis allocated count of DPs
About the team
Our team is collaborative positive curious and engaged. We think fast work smart laugh often and are looking for likeminded people to join us in our mission to disrupt vehicle ownership and make cities better.
Moove is strongly committed to diversity within its community.
The Companys approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer we welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently.
Prehiring Notice: Moove relies on the accuracy of the information contained in employment applications as well as the accuracy of other data presented throughout the hiring process and during employment. Any misrepresentations falsifications or material omissions in any information or data provided by an applicant may result in the applicant being excluded from further consideration for employment or if an individual has already been hired termination of employment.
EEO Statement: Moove is an equal opportunity employer and does not discriminate on the basis of gender race sexual orientation marital status religion political affiliation or any other protected characteristic.
Mooves Vision: Moove is a mobility asset finance company and is Ubers preferred fleet partner. Our Vision is to democratise vehicle ownership and empower mobility entrepreneurs worldwide.
Employment Type
Full Time
