Customer Service Advisor

Reporting to: Customer Service Manager

Location: Gloucester Head Office Office based

Contract: Fulltime permanent

Salary: 24150 per annum (rising to 25200 pa after 3 months and to 26250 pa after a year!)

The Company:

Pooky is all about beautiful decorative lighting. Lights that look as though they cost a fortune but dont. Key to our success and drive is the service we provide our customers and our desire to win 5star ratings our legendary love of lighting and the fact that we are being used by leading designers the world over.

As an international ecommerce company we recognise the responsibility on us to do what we do responsibly ethically fairly and with as little impact on the environment as possible. We aim to design products that will last for their quality of build and our avoidance of skittish fads.

Were a tightknit team of supercommitted individuals who love what we do and who do it with a smile and a sense of humour. We are immensely proud of what we have created and the most important aspect of that is the team that we have working with us who provide a high degree of commitment dedication and loyalty every day helping us to achieve the aims and objectives of the Company.

The role:

Were looking for a passionate Customer Service Advisor to join our friendly and hardworking team based in our Gloucester offices. You will be responsible for effectively dealing with incoming customer enquiries and ensuring that our customers are given consistently outstanding service.

Main responsibilities:

• Dealing with incoming customer enquiries through our omnichannel CRM platform and ERP system.
• Greeting customers in our Gloucestershire showroom and delivering excellent customer service.
• Liaising with other departments within the company to help resolve customer enquiries.
• Acting as a product knowledge expert and offering expert advice and guidance.
• Acting on your feet and using initiative to find a solution to customers enquiries.

What experience and skills youll need:

Were looking for a motivated Customer Service Advisor with a proven track record of delivering a seamless customer experience and driving revenue.Were seeking someone who is excited about working as part of our growing and ambitious servicedriven organisation.

We will consider candidates from a variety of backgrounds including retail call centre and office support. Above all were looking for someone with exceptional interpersonal skills excellent communication skills (both written and verbal) and a knack for building a strong rapport with people at all levels. Youll be calm under pressure with a cando attitude and the ability to manage a busy and varied workload. Strong IT skills including the use of CRM and ERP systems are required.

We are Gloucesterbased so the successful candidate will need to live within an easy commute of the office and work onsite as part of our collaborative team. The shift pattern includes one weekend per month (for which you get time off in lieu).

The Rewards:

• A competitive salary of 24150/ annum rising to 25200/annum after 3 months and to 26250/annum after 1 year)
• Holiday entitlement of 25 days bank holidays
• Pension scheme
• Product discounts for the role holder (50%!) and their family & friends (20%!)
• Enhanced sick pay
• Enhanced maternity paternity and adoption leave
• Medicash health plan
• BHN Extras discount platform
• Free parking
• Free lunch once a week!

If you possess the experience passion and attitude to make this role a success then we would love to hear from you.

Closing date: 31^st July 2024.

Inperson interviews are available quickly and will be held at the Gloucester office.

No agencies please.

If this role interests you wed recommend applying as soon as possible. This role is usually very popular and we may have to close the role early if we receive a high number of applications to ensure we can still offer the best candidate experience.