Senior Relationship Officer - AFL4

Job Summary

As the Senior Retail Relationship Officer you are responsible for managing customer expectations identifying new business opportunities and recording daily customer transactions to achieve the assigned asset and liability targets. You will grow and retain a portfolio of customers by performing a proactive mobile valueadding financial role ensuring that a full array of customized and relevant financial solutions and services tailored to meet the growth needs and potential of the customers are provided.

About Affinity

Affinity is a digitallydriven financial institution that provides affordable services to the underserved and unbanked. We have built channels for both digital natives and low fidelity users enabling us to provide banking services 24/7 to the mass market at a low cost.

Skills :

• Studies the market to identify the needs and expectations of customers
• Designs and implements techniques for educating old and new customers on the benefits of the new product or service
• Executes sales campaigns to attract new customers to grow the deposit and loan portfolios per assigned targets
• Records transactions of customers using approved forms/templates including the use of digital channels
• Provides prompt personalized and efficient customer service to the Retail Banking Customers deepen existing customer relationships through cross sell thereby increasing asset and liability portfolios
• Maximize uptake of products by existing and new customers through lead generation courtesy calling and cross selling of asset and liability products