Retail Relationship Officer- AFL2

Job summary

As the Retail Relationship Officer you are responsible for providing digitallyforward financial solutions to our mass market customers. This means you will work with sales leadership on market activations acquire customers in our mass market segment (mostly unbanked and informal) manage a portfolio of customers by growing their savings through deposits. You will record daily customer transactions to achieve the assigned asset and liability targets. Success in this role requires that you spend 80% of your time on the field with target customers. The remaining 20% is allotted to administrative duties related to the role.

The Retail Relationship Officer is a proactive mobile valueadding financial role ensuring that a full array of customized and relevant financial solutions and services tailored to meet the growth needs and potential of the customers are provided.

About Affinity

Affinity is a digitallydriven financial institution that provides affordable services to the underserved and unbanked. We have built channels for both digital natives and low fidelity users enabling us to provide banking services 24/7 to the mass market at a low cost.

Skills :

1. Keep and maintain a healthy pipeline of potential retail mass market (unregistered businesses and personal) customers to whom products and solutions are offered based on their needs.
2. Responsible for onboarding of customers through medium know your customer (MKYC) and assisting them to upgrade to enhanced know your customer (EKYC).
3. Guide prospective customers to selfonboard via the app or onboard them via the agency app.
4. Educate customers on the use of USSD and other digital platforms to transact.
5. Where necessary mobilize cash from unregistered businesses. This cash should be digitized (e.g. deposited into Affinity mobile money wallet) as early as possible or recycled to customers who may need cash.
6. Participate in sales and activation campaigns to drive customer onboarding.
7. Manage a portfolio of personal customers and unregistered businesses understanding their needs and providing relevant and digital solutions to them.
8. Develop and maintain excellent relationship with all customers underpinned by sector understanding and being empathetic to the customer.
9. Deliver against individual targets also contributing to Hub/Branch and companywide targets.
10. Gather information from customers who wish to borrow and forward to the assigned branch for processing.
11. Provide feedback to hub supervisor/branch sales manager on the activities of competitors.
12. Ensure that all KYC requirements and documents are accurate adequate and up to date for all customers.
13. Use customer information proactively in the prevention of fraud.
14. Adhere to policies and procedures ensuring that customer funds are deposited into customer accounts without suppression.
15. Perform any other duties assigned by his/ her supervisor