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The Service Engineering Department iswithin BYD Europeaftersales service centeris responsible for managing the aftersales service level including but not limited to Service Network management customer journey management Dealer service management and etc. The detailed job contains service shop privilege management Service shop building requirement setup NPS management complaintclosure management and etc.
As Service Engineering Assistant you will:
The Service Engineering Assistant reports directly to the Service Engineering manager. This Role will also take responsibility for monitoring supporting part of customer journey to make sure service level remains in the reasonable level push the responsible team to deal with the problem on time within the system or email create the weekly monthly summary report.
This Role will also pick up the service network management including service shop info alignment with all BYD aftersales platform which can be nonsystem manual work at the initial stage.
This Role will collaboratively work with every aftersales team especially regional management team together ensure the service level.
Key Objectives and Responsibilities
Additional Responsibilities:
Your profile:
Education:
Bachelors or Masters degree in Business Marketing Information Technology or a related field preferred.
Skills:
We offer:
About BYD
BYD is a leading hightech multinational company based in Shenzhen China. It operates in four core fields of IT automotive new energy and rail transit and employs over 220000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zeroemission ecosystem.
BYD Europe BV located in Schiedam Netherlands is the marketing and sales HQ of BYD Co. Ltd based in Shenzhen China. BYD Europe BV offers a full line of BYD electric vehicles including allelectric cars allelectric buses and allelectric forklift trucks.
Full Time