Employer Active
Job Alert
You will be updated with latest job alerts via emailJob Alert
You will be updated with latest job alerts via email1. Job Purpose:
To plan and supervise housekeeping activities i.e. cleaning organizing and replenishing of rooms public areas and laundry monitor usage of and ensure adequate cleaning supplies and room consumables identify and report any faulty equipment or furniture for repair or replacement in line with the hotel standards and policies.
2. Duties and Responsibilities:
Plan and budget for housekeeping (prepare projections for staff requirement guestroom supplies linen and uniform).
Participate in the recruitment of housekeeping staff monitor appraise their performance and liaise with HR and the Rooms Division manager to resolve any grievances conflict or disciplinary issues.
3. Expected Outputs:
Approved Housekeeping plans and budgets
Uptodate staff shift schedules/daily rosters.
Inspection reports for rooms public areas and laundry.
Well cleaned rooms and common areas (including stairways and lounge areas).
Timely cleaned room linen and guest clothing
Adequate stock levels for room supplies and cleaning materials.
Log of guest requests/inquiries attended to and resolved complaints.
Log of faulty equipment or furniture reported.
Trained and engaged staff.
Staff meetings and reports of issues raised/ observations for management attention.
Staff performance reports.
4. Person Specification:
A. Qualification
Higher or National Diploma in the disciplines of Hotel Management Tourism & Hospitality Management Business Administration Social Sciences or Management.
A bachelor s degree in any of the above disciplines is an added advantage.
B. Work Experience
Four (6) years of progressive experience as a housekeeper one (4) of which should have been in a supervisory role with at least a 4 Star hotel.
A. Competencies
i. Technical Competencies
Practical knowledge of housekeeping or understanding of hotel operations.
Knowledge of principles behind excellent customer service.
Knowledge of cleaning chemicals equipment and techniques required for public areas guestrooms and specific areas.
Ability to use industrial cleaning equipment
Basic business planning and budgeting skills.
Ability to give clear concise instructions.
Excellent organizational and time keeping skills.
Basic computer skills.
ii. Behavioral Competencies
Emotional intelligence and problemsolving skills.
Effective communication.
Excellent customer service skills
Ability to manage develop and motivate teams.
Proactive work style.
Ability to work well under pressure and keep calm in difficult situations.
Ability to multitask.
Excellent interpersonal skills.
1. Nature of Work (Physical Demands of the Job)
Requires standing and working for extended hours occasionally.
Full Time