JewelsHire a distinguished leader in the realm of jewellery industry recruitment extends its invitation for a position at a renowned jewellery manufacturer located in Andheri East Mumbai.
Job Responsibilities
- Customer Support: Provide prompt courteous and knowledgeable assistance to customers via phone email live chat and inperson interactions. Address inquiries about products services and order status.
- Engagement Ring Guidance: Offer expert advice and guidance to customers selecting engagement rings and natural and/or lab diamonds including understanding their preferences explaining diamond and metal options and helping them make informed decisions.
- Custom Order Coordination: Assist customers with custom jewelry orders by understanding their design requirements collaborating with our design team and ensuring all details are accurately communicated and executed.
- Order Processing: Ensure accurate documentation and followup with customers throughout the order lifecycle.
- Product Knowledge: Maintain a thorough understanding of our product offerings including gemstones metals and design options. Stay updated on industry trends and company promotions.
- Issue Resolution: Handle customer complaints and concerns with empathy and professionalism. Strive to resolve issues to the customers satisfaction escalating complex cases to the appropriate department if necessary.
- Sales Support: Assist the sales team with administrative tasks such as preparing quotes generating invoices and tracking inventory levels.
- FollowUp: Conduct postpurchase followups to ensure customer satisfaction and gather feedback for continuous improvement.
Requirements
- 7 years in a jewelry industry/company as a Customer service Executive
- Should comfortable with Night shift as for US market
- Good understanding of Diamond jewellery as per Export (US) Market
- Good knowledge and experience as CRM
- Excellent communication skills
- Team Player
- Selfmotivated & go getter personality
Benefits
- Budget Up to 85k
- Location SEEPZ Andheri East Mumbai 400096
- Night shift
CRM, email, order processing, customer coordination, jewellery knowledge