German Speaking Customer Service Advisor

TechPowered Customer Experience. They create gamechanging customer journeys that help brands grow across the world and into the future. They understand customers better than anyone else can. Within billions of datapoints their engineers find and harness the insight to craft experiences that touch hearts and move markets. Whether youre a small company with big ideas or a leading global brand They are not just your nextdoor neighbour They are everyones everywhere. It doesnt matter if your customer journey spans channels technology or even oceans Theyve got you covered.

Location: Cape Town CBD

Salary: R18 269.00 CTC per month Benefits

Workplace: Onsite

Job type: Fulltime

Training will be provided

Requirements

• Fluent in German
• South African ID or South African Permanent Residency Holder
• Completed Matric or Highschool Qualification
• Able to work rotating shifts
• Clear Criminal Record
• Previous experience in a call centre (Advantageous)

Responsibilities

• Providing excellent customer experiences at all time
• Provide an understanding of investment personal finance and stock trading concepts in a simple and accessible way
• Meet or exceed daily volume targets
• Be a key part in monitoring facilitating and improving operational processes and working with the backoffice team to deliver an exceptional service to clients.
• You will be responsible for ensuring the success of your clients and queues by leveraging all resources to provide a bestinclass user experience.
• Verify and update customer information
• Proactively offer solutions to any issues or concerns that customers might face
• Outstanding administrative skills that covers planning organising and time management skills
• Ownership of the customer experience and follow through
• Working to a high degree of accuracy and speed
• Able to comprehend complex customers queries
• To be able to identify when to escalate customer queries and complaints timeously
• Be able to pass all training modules during new hire and ongoing campaign training

Benefits

• Fantastic Employee Assistance Programme (EAP)
• Medical aid for main member
• Group life cover
• Access to financial wellbeing sessions will writing sessions and stress management sessions
• Team building and upskill training opportunities
• Interactive and inclusive company culture

Remote Work :

No