Client Technologies Technician

Job Title: Client Technologies Technician (Onsite)

Work Authorization: Any (candidate must be authorized to work in the US)

Location: Miami Tallahassee or Lake Butler FL (Local candidates only)

Estimated Duration: 12 months with possible extension(s)

MustHave Skills:

• 7 years of experience in the USA
• 2 years of current experience as a Tier 2 Customer Support for desktop computers printers scanners etc.
• Experience with Windows Operating System (OS) Office Outlook and Internet Explorer (up to 5 years old)
• Experience with criminal justice
• Experience with TCP/IP or VPN or VOIP

Additional Requirements:

• Experience using Workspace ONE UEM and Google Workspace (2 years)
• Experience providing Tier 2 support and determining technical configurations and settings for mobile devices to comply with client policies (2 years)
• Experience maintaining and deploying software updates
• Experience managing iOS and Android devices with a mobile device management solution

Preferred Skills:

• Experience solving computer problems over the phone and troubleshooting PC and peripheralrelated problems
• Experience with Transmission Control Protocol/Internet Protocol (TCP/IP) protocols
• Experience in installing and troubleshooting 3270 emulation software
• Experience installing diagnosing and repairing hardware including but not limited to hard drives RAM processors CDRW DVDRW multimedia kits and other peripherals
• Experience using imaging software for deploying desktop PCs
• Experience providing VoIP phone support and VPN client support
• Experience working for a criminal justice agency
• Experience with IT standards in a criminal justice environment
• Experience supporting end users in a criminal justice environment

Responsibilities:

• Work within the Bureau of Infrastructure and Operations to develop maintain and enforce mobile device security and policy
• Provide Tier 2 support for mobile devices such as phones tablets and devices identified as mobile
• Assist the Infrastructure and Operations bureaus with analysis testing and deployment of devices applications and updates
• Provide expertise in Workspace ONE Unified Endpoint Management (UEM) Google Workspace Email Quarantine device reset/unenrollment/reenrollment and MDM policy management
• Assist in determining the technical configurations and settings for mobile devices to comply with client policies including the configuration of all tiers involved mobile device MDM solution client network and Microsoft Office 365
• Identify business and technological drivers that motivate the project as well as collect data about current systems procedures and performance and identify business and technological impacts on current and future processes
• Assist with establishing a reliable and efficient process for mobile device management including provisioning deprovisioning and support