IVR Senior Software Engineer-Contact Center

Job role: Call Center Routing Engineer (Fulltime)

Location: Mexico

Zensar is seeking a Senior Software Engineer to join our Contact Center Support Team. The Contact Center Development team provides valuable customer experience and cost savings enhancements to the contact center software and ensures their reliability. The successful candidate will need to have extensive experience developing and maintaining Cisco CVP/Voice Applications.

Basic Qualifications:

• Bachelors degree in Computer Science Management Information Systems or related area
• 5 years of experience with Cisco UCCE platforms
• 5 years of IVR Application development and support experience using Cisco CVP/Voice VXML/ASR TTS Cisco Call Studio 10.5 and up
• 5 years of experience working with CVP Studio Java and backend integration with Databases and Web Services
• 5 years of experience with Java 1.7 Eclipse Tomcat Spring MVC J2EE SOAP REST APIs
• 5 years of experience providing QA support and Release Management
• 3 years of experience in Advanced Speech Recognition solution design and development. (preferably Nuance)
• 3 years of experience in Speech Tuning and Grammar Analysis & Development
• Experience with Voice User Interface (VUI) design and Caller Usability
• Experience with CI/CD Pipeline & Tooling (Octopus)
• Experience with Visio MS Project and other MS Office Applications
• Familiarity and exposure to any Cisco 3rd Party Products. (i.e. Nuance Finesse Verint etc.)

Other Skills:

• Experience with Agile development
• Ability to analyze complex business problems propose effective solutions and understand and apply business vision and direction
• Ability to communicate effectively both orally and in writing to management team members business and technology professionals
• Ability to work in a fastpaced environment
• Team player
• Great attitude