Service desk management

Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Service Desk Management Service Desk Voice Support
Good to have skills : NA
Minimum 02 year(s) of experience is required
Educational Qualification : Graduate
Summary:
As an Application Tech Support Practitioner you will be responsible for providing service desk voice support and managing service desk operations. Your typical day will involve interfacing with clients accurately defining and resolving issues and ensuring worldclass system performance.

Roles & Responsibilities:
Provide service desk voice support to clients accurately defining and resolving issues based on deep product knowledge.
Manage service desk operations ensuring worldclass system performance and exceptional communication with clients.
Interpret and design resolutions for client issues utilizing exceptional communication skills and deep product knowledge.
Collaborate with crossfunctional teams to ensure quality and timely issue resolution.

Professional & Technical Skills:
Must To Have Skills: Service Desk Voice Support Service Desk Management
Strong understanding of IT operations and support processes.
Experience with incident management and problem management processes.
Excellent communication and interpersonal skills.
Ability to work collaboratively in a team environment.

Additional Information:
The candidate should have 02 years of experience in Service Desk Management.
The ideal candidate will possess a strong educational background in Information Technology Operations Computer Science or a related field.
This position is based at our Bengaluru office.

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