Responsible for receiving customer order (from sales team/client) making confirmation and order arrangements on time assisting to the order review process make confirmation and feedback to client.
Follow up project status and task from internal and external team. If there is any issue feedback to the customers on time.
Provide system training to clients through Video conference call.
Manage a portfolio of client accounts by building and developing positive relationships often through phone calls and meetings. being the main point of contact.
Leverage the existing products knowledge to build and maintain credibility with clients identify gaps and recommend solutions.
Identify new opportunities to grow revenue within existing accounts.
Negotiate contract terms with clients in accordance with the organization s policies and liaise with technical support staff regarding technical solutions and support issues.
Understand customer requirements and priorities to make the right business decisions.
Requirements
Able to work independently to deliver key financial targets
Proven communication skills to maintain relationships with all levels within an account.
Approachable with strong interpersonal skills in attending to customers needs.
Passionate and hardworking individuals that can work in a team
Reliable experience in a Sales / Account Management related field
Required language(s): English Mandarin is a MUST due to business nature.
At least 1 Year(s) of working experience in the related field is required for this position
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