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You will be updated with latest job alerts via emailYoure an Italian speaker and youre looking for a remote position in Portugal This job is for you !
For one of the leading technological companies become a customer support specialist in the sales department.
Job Responsibilities:
Customer Interaction: Handle incoming user requests via telephone email and chat. Log call details into case management systems and provide responses and resolutions within SLA to customers. Inbound sales.
Customer Satisfaction: Aim for the highest Customer Satisfaction Survey scores by actively updating customers on status and resolution progress. Their happiness is our happiness.
Customer Service: Deliver highcaliber customer service for postsales requests including delivery warranties and refunds.
Sales Support: Provide inbound sales support and promote products to increase revenue while ensuring the highest level of customer satisfaction.
Sales Goals: Achieve sales goals set on a quarterly basis while providing an excellent customer experience.
Order Management: Log and follow up on orders or requests capturing all required data elements in CRM as mandated by clients policies and products.
Requirements
Fluency in Italian (C1/C2) both written and spoken and a B2 level in English
First experience in Customer support (preferable)
Strong communication skills
Benefits:
Salary: 1439 Meal allowance
Relocation package with flight reimbursement and apartment in Lisbon
Fully remote position
Apply now or contact me at !
Remote Work :
No
Full Time