French Customer Advisor In Portugal

Are you dedicated to delivering topnotch customer service Were looking for passionate individuals to join our team providing exceptional support to leading companies in IT telecommunications ecommerce automotive and financial services.

About Us:
We are a diverse and multicultural company collaborating with employees from over 29 different nationalities. Our vibrant and dynamic work environment offers modern offices and genuine career growth opportunities. We are committed to excellence and innovation creating a supportive space where you can thrive.

Job Responsibilities:

• Customer Interaction: Manage incoming user requests via telephone email and chat. Log call details into case management systems and deliver timely responses and resolutions within SLA to customers.
• Customer Satisfaction: Aim for the highest Customer Satisfaction Survey scores by proactively updating customers on status and resolution progress. Their happiness is our priority.
• Customer Service: Provide exceptional customer service for postsales inquiries including delivery warranties and refunds.
• Sales Support: Offer inbound sales support and promote products to enhance revenue while ensuring the highest level of customer satisfaction.
• Sales Goals: Achieve sales targets set on a quarterly basis while maintaining an excellent customer experience.
• Order Management: Log and follow up on orders or requests ensuring all required data elements are captured in CRM as mandated by clients policies and products.

Requirements:

• C2 level French with B2 level English.
• Valid documentation to work in Portugal.
• Availability to start on the 7th of August.

Benefits:

• Competitive salary and performance bonus.
• Meal allowance.
• Fully remote work option in Portugal (Work from Home Coimbra to Algarve).
• Relocation support for candidates relocating to Portugal (no visa support).
• Accommodation support for relocated candidates who will stay in Lisbon.

Why Join Us
We pride ourselves on creating a positive and inclusive work environment where diversity is celebrated. Join a team that values collaboration innovation and the pursuit of excellence. With us youll have the opportunity to advance your career and make a real impact.

If youre ready to be part of a dynamic team committed to delivering exceptional service and support apply now and take your career to the next level!

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Remote Work :

No