French-speaking Customer Supporter In Lisbon

Are you passionate about delivering topnotch customer service Join our dynamic team and collaborate with leading companies in IT telecommunications ecommerce automotive and financial services sectors.

About Us

We are a vibrant multicultural company embracing diversity with employees from over 29 nationalities. Our modern offices innovative approach and true career opportunities create a fantastic work environment where excellence is celebrated.

Job Responsibilities

Customer Interaction: Manage incoming requests via telephone email and chat. Log call details into case management systems and provide timely responses and resolutions within SLA to ensure customer satisfaction.

Customer Satisfaction: Strive for the highest Customer Satisfaction Survey scores by keeping customers informed on their status and resolution progress. Their happiness is our priority.

Customer Service: Deliver highquality customer service for postsales inquiries including delivery warranties and refunds.

Sales Support: Offer inbound sales support promoting products to boost revenue while ensuring exceptional customer satisfaction.

Sales Goals: Meet quarterly sales targets while providing an outstanding customer experience.

Order Management: Log and follow up on orders or requests capturing all necessary data in our CRM as required by clients policies and products.

Requirements

• C2 level proficiency in French and B2 level proficiency in English.
• Valid documentation to work in Portugal.
• Availability to start on the 7th of August.

Benefits

• Competitive salary and performance bonus.
• Meal allowance.
• Fully remote work option within Portugal (from Coimbra to Algarve).
• Relocation support for candidates moving to Portugal (no visa support).
• Accommodation support for relocated candidates in Lisbon.

Why Join Us

We pride ourselves on fostering a positive and inclusive work environment where diversity is celebrated. Youll be part of a collaborative team that values innovation and excellence. With us youll have the opportunity to grow your career and make a real impact.

If youre ready to provide exceptional service and support to our customers apply now and join our dynamic team!

#JobOpportunity #HiringNow #CustomerService #FrenchJobs #PortugalJobs #JoinOurTeam #RemoteWork #ImmediateStart

Remote Work :

No