Customer Support Associate
Posted on :
10-07-2024
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1 Vacancy
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Job Description
AGRIM is a fastgrowing agritech startup building an ondemand B2B Agriinputs marketplace. Agriinputs is a $50bn industry spread across Seeds Agro Chemicals Fertilizers AgroTools and Animal Feed. AGRIM has scaled up rapidly across India with 10% of the overall customer universe already onboarded on the platform.
Our Founders are IIT/ IIM graduates and exentrepreneurs (with successful exits) and we have also built one of the best startup teams with senior executives from Tier1 education institutes ecommerce companies such as Amazon Hopscotch Policy Bazaar etc. and experienced industry professionals from the agriculture sector.
- B2B ecommerce marketplace for AgriInputs (Total Market potential of $50 billion)
- Founded by Exentrepreneurs IIT & IIM Alumni: Mukul Garg and Avi Jain
- Backed by 4 Tier1 Investors
- Growing 5X Month on Month
- Onboarded 1000 Manufacturers 100000 Retailers Active across India
- 300 Full time employees
Role
1. Provide exceptional customer support via chat and ticketing systems.
2. Ensure timely and accurate resolution of customer queries and issues.
3. Maintain and update customer interaction records.
4. Achieve individual performance targets.
2. Ensure timely and accurate resolution of customer queries and issues.
3. Maintain and update customer interaction records.
4. Achieve individual performance targets.
Requirements
1 Ticketing Experience
2 Chat Support Experience
3 Basic computer knowledge
4 Understanding of Customer centric process
2 Chat Support Experience
3 Basic computer knowledge
4 Understanding of Customer centric process
NOTE : This role is completely work from office & 6days (MonSat) in Sector66 Gurugram Haryana.
1 Ticketing Experience 2 Chat Support Experience 3 Basic computer knowledge 4 Understanding of Customer centric process
Employment Type
Full Time
Key Skills
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