Job Summary:
We are seeking an experienced and strategic BPO Operations Manager to join our team responsible for managing daily operations and client management for a team of 150 people. The successful candidate will have a proven track record of driving operational excellence managing client relationships and leading highperforming teams.
Responsibilities:
- Manage daily operations to ensure efficiency productivity and quality across various departments.
- Develop and implement operational policies and procedures to align with corporate goals and client success.
- Conduct detailed analyses of existing operations and processes identifying areas for improvement and devising new approaches to enhance efficiencies
- Collaborate with management on budgeting planning and reporting including creating financial forecasts for key operational initiatives
- Communicate regularly with operating teams and management to present ideas new processes and findings based on analytics
- Manage staffing levels supply requirements and equipment needs while also directing training and mentoring operations department team members
- Develop relationships across the organization establish alliances with partners and leverage analytical technology and tools effectively
- Ensure client satisfaction by managing client relationships resolving issues and identifying opportunities for growth
Requirements:
- 5 years of operations management or related quantitativebased business experience
- Expertise in creating reports and presentations to influence business decisions
- Proficiency in spreadsheets financial tools financial modeling and budgeting
- Strong quantitative and analytical abilities
- Excellent communication presentation planning organizational and project management skills
- Attention to detail and ability to work in a fastpaced environment
- Bachelors degree in operations management or related field
Remote Work :
No