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Role: Service Desk Manager
Shift: Shifting Mon to Fri
Salary Up to 140K
Location: Makati
Required Experience:
4 years previous experience managing a medium size team
6 years in Information Technology preferably in Helpdesk or the Service Desk
Outstanding interpersonal and customer service skills
Excellent communication skills both written and verbal
Strong leadership skills and the ability to take initiative multitask and balance a large workload
Ability to work on process and user centric projects
Ability to establish a strong partnership with each of our clients
ITILITOM/ITSM knowledge and experience
Client based & Shared services application experience is a plus but not required.
Experience Microsoft Active Directory and M365 would be advantageous.
Ability to multitake and work in a fastpaced agile highpressure environment
Data Analytics experience
Working knowledge of implementing and executing mature incident and problem management
Knowledge of the following preferred but not required: Jira Project Office Suite
Proven track record of trustworthiness and high ethical standards
Remote Work :
No
Full Time