IT Service Delivery Specialist - Hybrid - 50k

We are hiring for an IT Service Delivery Specialist

Hybrid from Monday to Friday (3x a week WFH) Will transition to full onsite work eventually

Makati main office

Salary is up to 50k

Shifting schedule

Role and Responsibilities

Interacting with the customer and business team understanding the SLAs and coordinating the first level support to support and maintain our business services/products and the infrastructures (main responsibility).

Enabling value for customers through services.

Leading client engagement and having the responsibility to ensure that the client receives services to their agreed deliverables and to the required standard of quality within specified SLAs.

Being in charge of overseeing incidents and requests by making sure the quality of service delivered is as high as possible with high performance and accurate reporting.

Implementing global service delivery processes making sure systems and methodologies are up to date.

Completing monthly quarterly and annual service reviews.

Being involved in conducting assessments to ensure software and hardware components are uptodate and liaising with technical staff to maintain utility upgrades.

Being responsible for the operation maintenance and repair of information technology systems.

Maintaining proper records of technical and procedural operations.

Qualifications and Education Requirements

You have 23 years of experience as an IT Service Delivery Supervisor Officer or Team Lead

You bring solid IT knowledge with handson attitude

You have good composure and can work under pressure

You know how to manage a budget and have a remarkable ability to prioritize

Can communicate well has effective PR skills can identify and suggest process change and has stakeholder management

Blockchain experience a plus.

Remote Work :

No