CSR - Logistic Account - Up To 26K Incentives - Ortigas

Customer Services Agents for US Logistics Customer Support account to start immediately.

Duties and Responsibilities

• Responsible for communicating with customers establishing and resolving customers concerns and assisting in general customer service duties internally and externally related to their freight forwarders needs.
• Handle customer inquiries in a timely professional manner via phone.
• Handling customer queries on tracking and tracing of shipments and packages.
• Handling customers enquiries for lost and damaged shipments and guiding them through proper channels and processes to process requests.
• Handling queries related to invoicing related concerns.
• Maintaining organized and accurate notes on Client CRM.
• Maintaining high level of quality in the calls being handled in order to ensure seamless customer services and customer experience.
• Reporting of day to day activities and unusual activities to superiors.

Site: Ortigas Pasig

Schedule: US Shift Schedule (PST Time) Rotating shifting schedules

Hiring Process: HR interviewRubrica Vocia Oral AssessmentOnline Written Assessment by client Final Interview

Experience Qualifications & Skills:

• 4 Year degree college graduate (Mandatory as undergraduates and diploma holders are not qualified)
• Minimum 2 years of experience in US Customer Service account (Mandatory).
• Must have exemplary English verbal communication skills (HB2 Rubrica Standard on Vocia assessment on ) both oral and written
• Must have strong computer skills including MS Office
• Excellent English communication both verbal and written.
• Needs to have a flair and experience of customer service skills in an Inbound BPO environment.
• Highly self motivated and disciplined individual in terms of job responsibility and adherence to schedules.
• Needs to be highly organized when working using online tools and CRM.
• Ability to multitask while still being able to focus and remain organized with the work.
• Experience in Logistics Account PREFERRED
• Willing to work onsite on rotating shifts during Pacific Standard Time hours.