About AlphaNext
Welcome to AlphaNext a leading provider of talent solutions headquartered in London with operational bases in Indore. With a strong focus on the global technology community we are dedicated to connecting exceptional talent with innovative organizations around the world.
Responsibilities
- Manage and maintain physical and virtual server infrastructure.
- Administer and support VMware vSphere ESXi environments.
- Perform regular patching updating and troubleshooting of VMware ESXi and vCenter vSphere Suite.
- Automate repetitive tasks using scripting and automation tools.
- Provide highlevel technical support and resolve complex technical issues in a timely manner.
- Engage closely with clients to drive resolution of longrunning/high priority cases.
- Ensure high levels of customer satisfaction within defined SLAs.
- Minimize downtime in production environments.
- Act as a technical point of contact for prospective customers.
- Communicate customer technical requirements to VMware product and engineering teams.
Qualification
- 6 years of technical support experience in virtualization product environments.
- Strong understanding and knowledge of infrastructure products (physical & virtual servers).
- Proficient in VMware vSphere ESXi.
- Proficient in Linux/Windows (must be proficient in at least one).
- Certification in Install Configure and Manage vSphere 7.0.
- Professional level certification from VMware in Network Virtualization VSAN End User Computing Data Center Virtualization etc.
- Strong troubleshooting and problemsolving skills.
- Experience in VMware ESXi vCenter vSphere Suite Management patching and troubleshooting.
- Ability to work rotational shifts including 24/7 support.
Preferred Qualification
- Experience in automation/scripting.
- Experience in customer advocacy and liaising with product and engineering teams.
- Strong customer engagement skills to drive successful closure of issues with minimal MTTR (Mean Time to Repair).
Primary Skills
- VMware vSphere ESXi
- Linux/Windows
- Automation/Scripting
- VMware certification (Install Configure Manage vSphere 7.0)
- Professional VMware certifications (Network Virtualization VSAN End User Computing Data Center Virtualization)
- Technical support and troubleshooting
- Customer engagement and satisfaction management
- Infrastructure management (physical & virtual servers)
Join AlphaNext and be part of a dynamic team that connects exceptional talent with cuttingedge organizations worldwide.
VMware,Linux,Automation,Scripting