CSE - US Voice Process
Posted on :
05-07-2024
Employer Active
1 Vacancy
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Job Description
We are seeking a dedicated and articulate Customer Support Executive for our voice process team in Bangalore. The ideal candidate will have strong communication skills in English and be willing to work in the US shift. Previous experience in US banking customer support is preferred and candidates should have 0 to 2 years of relevant experience.
Key Responsibilities
- Customer Support: Provide exceptional customer support to US banking customers via voice calls.
- Issue Resolution: Address customer inquiries resolve issues and provide solutions in a timely and efficient manner.
- Communication: Maintain clear professional and courteous communication with customers always.
- Shift Work: Work during US shift hours to align with the operating hours of USbased customers.
- Documentation: Accurately document customer interactions and maintain detailed records.
- Adherence to Policies: Follow company policies and procedures to ensure compliance and highquality service
Requirements
Preferred Qualifications
- US Banking Experience: Previous experience in US banking customer support.
- Customer Service Training: Certification or training in customer service or related fields.
Location
- Bangalore: This position is based in Bangalore and requires working from the office
Benefits
You will be working with a company was founded by Cyber Intelligence Crypto Investigations Asset Recovery and Offshore Legal Experts. With over 40 years of experience in these fields individually they came together to form a boutique Cyber and Crypto Intelligence Group focused on providing results.
Transport allowance will be provided
English, US Voice Process
Employment Type
Full Time
Key Skills
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