Workshop Warranty Executive Assistant Manager

Warranty Claims Processing:

• Receive and review warranty claims submitted by workshop technicians and service advisors.
  
• Verify claim eligibility accuracy of documentation and compliance with manufacturer guidelines.
  

Documentation and Record Keeping:

• Maintain comprehensive records of warranty claims approvals rejections and resolutions.
  
• Ensure all documentation is complete accurate and filed according to company and regulatory standards.
  

Communication and Coordination:

• Liaise with workshop staff service advisors and parts department to gather necessary information for warranty claims.
  
• Communicate with manufacturers or suppliers regarding claim status approvals and disputes as necessary.
  

Quality Assurance and Compliance:

• Conduct audits or inspections to ensure compliance with warranty policies and procedures.
  
• Monitor trends in warranty claims to identify recurring issues and recommend preventive measures.
  

Customer Service Support:

• Assist service advisors in explaining warranty coverage and claim procedures to customers.
  
• Handle customer inquiries and concerns related to warranty issues with professionalism and empathy.
  

Reporting and Analysis:

• Prepare regular reports on warranty claim trends approval rates and turnaround times.
  
• Analyze data to identify opportunities for process improvements and cost savings.
  

Requirements