Customer Onboarding Specialist

• Guide customers in developing and launching their ecommerce sites on the platform focusing on creating engaging visually impressive and userfriendly designs.
  
• Utilize your HTML CSS and JavaScript expertise to offer advanced customization and styling options within the companys intuitive nocode environment.
  
• Conduct specialized training sessions for customers helping them leverage our platforms full range of features.
  
• Address and resolve any technical challenges customers face during the onboarding process.
  
• Collaborate with the sales and development teams to ensure customer requirements and expectations are met and exceeded.
  
• Collect customer feedback to refine the onboarding experience and continuously enhance product offerings.
  
• Develop and maintain comprehensive documentation and resources to support customers throughout onboarding.
  
• Keep abreast of the latest trends and best practices in web and graphic design as well as updates to the platform to provide the best possible guidance to customers.
  
• Work closely with sales support and development teams to facilitate a cohesive and positive customer experience.
  

Requirements

• Fluent in Mandarin to support Chinesespeaking clients.
  
• Strong proficiency in HTML CSS and JavaScript with a proven track record of designing and customizing ecommerce sites.
  
• At least two years of experience in customer onboarding support or a similar role focusing on web and graphic design.
  
• Exceptional communication and problemsolving skills with an emphasis on providing outstanding customer experiences.
  
• Keen attention to detail exceptional ability to prioritize and efficiently manage multiple tasks and a proactive approach to overcoming challenges.
  
• A strong passion for technology design and customer satisfaction.
  

Benefits

• A dynamic role with vast opportunities for professional growth within the company
  
• An inspiring and diverse work environment surrounded by highly motivated and international colleagues.
  
• A chance to be at the forefront of the software industry in a rapidly expanding company.
  
• Competitive salary and potential for equity based on performance.