Handling all inbound calls live chat and email pertaining to customer general enquiries complaints comments feedback and other raising issues related to the companys products
Exceeding customer expectations in terms of customer service & accurate information
Working in a team to achieve the required KPI elements and SLA
Proficient in computer typing skills
Ability to handle multiple tasks in a fastpaced environment.
Good computer literacy
Requirements
Working shift: Rotational Shift 24x7 (Each shift works 9 hours)
Must willingly to work on public holidays and weekend
Must be proficient in Cantonese Mandarin and English
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