Telecaller

Main Responsibilities:

• Make outbound calls to potential customers to promote products and services.
  
• Answer incoming calls from prospective customers.
  
• Manage and resolve customer inquiries and complaints.
  
• Provide information about products or services and handle customer questions and concerns.
  
• Record and update customer information in the database accurately.
  
• Follow up on leads and conduct research to identify potential prospects.
  
• Meet or exceed daily weekly and monthly targets for call volume and sales.
  
• Maintain a high level of customer service and ensure customer satisfaction.
  
• Collaborate with team members and contribute to team objectives and goals.
  
• Attend regular training sessions and stay updated on product knowledge and industry trends.
  

Requirements

• High school diploma or equivalent. A degree in any field is an advantage.
  
• Minimum of 2 years of experience in a telecalling or customer service role.
  
• Proven track record of meeting or exceeding sales targets.
  
• Excellent verbal communication skills.
  
• Strong persuasive and negotiation abilities.
  
• Good listening skills and ability to understand customer needs.
  
• Proficiency in relevant computer applications (e.g. CRM software MS Office).
  
• Ability to handle rejection and remain resilient and motivated.
  
• Good organizational and time management skills.
  
• Ability to work independently as well as in a team environment.
  
• Fluency in multiple languages is a plus (e.g. English Tamil Hindi).