General Manager

Objective:

Key Responsibilities:

1.P&L and Service Quality:

• Achieve budget goals for Warehousing Corridor & Projects; develop business growth and new client acquisition; oversee branch administration.
  

2.Business Development:

• Manage projects transit solutions and transport; monitor services for customer satisfaction; ensure statutory compliance.
  

3.Resource Management:

• Meet labour equipment and investment needs; maintain relations with strategic partners (KPA KRA etc.); plan and oversee daily operations; prepare annual budgets; handle collections and dispute resolution.
  

4.Team Management:

• Ensure staff welfare safety and environment; advise on strategic matters; set goals for service quality and cost control; assess team performance; ensure adequate HR resourcing; conduct operational meetings.
  

5.Operational Management:

• Manage operational files and profitability; achieve KPI targets; supervise Mombasa depots and warehousing; manage commodity trading; maintain corridor matrices; coordinate movements; negotiate transport rates; manage COLOG and Demurrage risk.
  

6.Client Management:

• Maintain operational relationships with clients; handle instructions and communications; validate tariffs and quotations; address operational issues; support credit control.
  

7.Management Reporting:

• Prepare monthly reports; Participate in Quarterly Business Reviews and ComEx; alert on significant issues; inform management of relevant business information; propose solutions to operational issues.
  

Requirements

• Education: Master s degree in Business Administration; Certification in Clearing and Forwarding. (Added advantage: Certification in Accounting or Finance)
  
• Experience: Minimum 10 years in a busy logistics environment.
  
• Key Skills: Communication Negotiation Leadership Business Skills Analytical Computer Skills Basic Accounting