Customer Service Executive- Client Servicing S2S

We are seeking a motivated and customerfocused individual to join our team as a Customer Service Executive Client Servicing (S2S). The successful candidate will be responsible for managing and enhancing our client relationships ensuring high levels of customer satisfaction and serving as the primary point of contact between the clients and the company.

Requirements

1. 12 Year experience in communication Key Account Management or Client Servicing is must.

2. He/She should have a sales mindset also as they are supposed to do both on calls (Support to Sales)

3. They should be able to take pressure (Should be able to handle 3550 calls 2030 tickets)

4. Should have an understanding of referrals upsells and crosssell.

5. Active listening is must and observation skill is must have

6. He/She should be able to find revenue opportunities with both hands and able to cross sell during the call.

7. Excel & CRM knowledge will be a plus point.

8. Demonstrates a strong commitment to meeting the needs of internal and external customers.

9. Excellent verbal and written communication skills.

10. Ability to identify issues and resolve them effectively and efficiently.

11. Works well with others and promotes a collaborative environment.

12. Adjusts easily to new and changing situations.

13. Ability to manage multiple tasks and prioritize effectively.

Benefits

• Competitive salary and performancebased incentives.
  
• Paid time off and holidays.
  
• Professional development opportunities.
  
• Friendly and inclusive work environment.
  
• Hybrid Opportunities (based on Performance)

Candidate should have 2-3 years of customer-facing experience working as customer service, technical support, or sales. Technical proficiency: He/She should be able to understand and explain technical concepts to the reporting team or customer, troubleshoot technical issues, and work collaboratively with the Sales and product team. Leadership skills: The candidate should have 2-3 years of experience of leading and managing a team, including setting team goals, providing coaching and feedback, and tracking team performance metrics. Strong communication skills: The candidate should have strong verbal and written communication skills. They should be able to communicate with customers clearly and effectively, team members, and other stakeholders in the company. Analytical skills: The candidate should be able to use data to drive decisions and optimize team performance. They should have experience tracking and analysing customer success metrics, and be able to use this data to identify areas for improvement and make data-driven decisions.